StandardLabz

Refund Policy

Last Updated: June 22, 2026

At StandardLabz, we stand behind our products. If you are not satisfied with your purchase, we want to make it right.

Return Window

You may request a return or exchange within 30 days of the delivery date. After 30 days, we are unable to accept returns.

Eligibility

To be eligible for a return, the product must be in its original, unopened condition with the seal intact. We cannot accept returns on opened supplement products due to health and safety regulations, unless the product is defective or you received the wrong item.

Exceptions: Defective or Incorrect Items

We will issue a full refund or replacement (your choice) for products that arrived damaged or defective, orders where the wrong item was sent, or products that are unfit for their stated purpose. For these exceptions, contact us within 7 days of delivery with your order number and photos of the issue.

How to Start a Return

Email support@standardlabz.com with your order number, the item(s) you wish to return, and the reason. We will respond within 2 business days with return instructions and a Return Merchandise Authorization (RMA) number. Do not ship items back without first receiving an RMA; unauthorized returns may be refused.

Refund Processing

Approved refunds are processed to your original payment method within 5-10 business days of us receiving the returned item. Shipping costs are non-refundable unless the return is due to our error. You are responsible for return shipping costs unless the product was defective or incorrect.

Exchanges

If you received a defective or incorrect item, we will ship a replacement at no additional cost. Contact support@standardlabz.com with your order number and photos of the issue.